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General

1) Do you have a real store?
Yes we do. Visit this page for store location. You can place your order via online store or visit our physical store. You will receive equally top quality products and customer service either way.

2) Do your prices include taxes?
All prices are inclusive of taxes.

3) Do you offer warranty on the products?
Most products with warranty coverage are guaranteed by suppliers within their specified warranty period. Warranty coverage is stated on the product page. We insert the warranty document together with the product upon shipping for warranty claims in future.

4) Will you send an order confirmation via email?
Yes, you will receive an automated order confirmation e-mail within 10 minutes upon order. If you do not see them in your e-mail inbox, kindly check your junk mail or spam folder. For your peace of mind, our customer service team will contact you within 1 business day to confirm and finalize your order.

5) Why do I need to create an account?
By creating an account on our site, you’ll spend less time on order processing, be able to store multiple shipping addresses and view your order history too.

6) How do I create a new account?
Please click on 'Log In or Register', which is located on the top right hand side of the page. You will then be prompted to a new page where you will find 'New Customers' on the left hand side. Click 'Create an Account' and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation email to the address you registered with.

7) I'm having problems ordering through your website. What can I do?
The easiest solution is to try again with other internet browsers, eg Firefox or Chrome. Should you still have difficulties, feel free to contact us at 03 77101677 or send an email to contact@xammax.my.

8) How can I make a change for my order?
You may change your order prior to shipment of the item(s) by calling 03 77101677 or sending an email to contact@xammax.my.

9) Can you assist my company with large orders?
Yes, we have products that are designed to meet both personal and business needs. Please contact 03 77101677 or send an email to contact@xammax.my to place your order.

10) How can I contact you?
Please visit contact page for more information.

Delivery

1) Where do you deliver?
Our delivery covers West Malaysia. We use courier services or assigned transporters to deliver your items. In some cases, our suppliers will deliver stocks directly to your house through their respective transporters.

2) When will I receive my items?
We offer all customers the flexibility to select their preferred date of delivery at the checkout page. Delivery date can be arranged within 7 to 30 days after the order confirmation. We do not deliver on weekends and public holidays.

3) I ordered a large piece of appliance. Is it possible to be delivered?
Sure it is. In fact, we see it as our duty to ensure all customers are entitled to the convenience of delivery service no matter the item size. All drivers are well trained in handling heavy and large appliances.

4) How to make additional notes for delivery?
You can indicate special instructions- eg; narrow roads leading to your delivery address, to walk up your apartments or small hallways and doors in the "Customer Comment" box at the checkout page.

5) What is the delivery and handling charge on orders?
We are happy to offer free delivery to West Malaysia for ALL orders, irregardless of the cost of the item. Please take note that we do not ship to East Malaysia.

6) Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in good condition (without defects or damage).

7) Can my item be delivered to an office address?
Yes, your item can be delivered to an office address. Please ensure to enter the address under shipping address along with your full name upon checkout

8) Do you deliver to P.O. box addresses?
No. We do not deliver to P.O. box addresses.

9) Do you deliver to foreign countries?
No. We only provide delivery within West Malaysia.

Payment

1) What are the payment options available?
We accept credit card, debit card, offline bank in method (Maybank, Public Bank, CIMB, OCBC), online transfer (Maybank2U, Alliance, Am Bank, RHB, Hong Leong, CIMB Clicks, FPX, Mobile Money) and Paypal.

2) Do you keep my credit card details?
No. Our payment processor, Ipay88 uses SSL (secure socket layer) technology to protect your information from being viewed by any third parties. We will not have access to any credit card information that you input for the order. Only the bank processes the information.

You'll notice that when you get to the page where you are inputting your card numbers, the beginning of the web URL will change from http to https. That indicates that you are on a secure page and the info can not be found by a 3rd party.

Refund Policy

1) What is your return policy?

  • Your Product is faulty

Should you suspect a fault with your product, you should:
Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved based on manuals. If the problem cannot be resolved:
Don’t worry, most products with warranty coverage are guaranteed by suppliers within their specified warranty period. Warranty coverage is stated on the product page. Please ensure to store the warranty document safely in case you need to make claims for faulty products.

  • Your product is incorrect

If the product you received is different from the product ordered, then you may return the product at our expense. We will send you the ordered item upon confirmation. Refund is not applicable to this situation.

  • The product is damaged upon receipt

If the product is damaged upon receipt, then you may return the item to us. However, please ensure the product is returned as is.

2) Can I return my product if it is faulty?
If a product breaks down within the manufacturer's warranty period, you can call the manufacturer and ask for service or spare parts. The manufacturer will then arrange a suitable time for their local service agent to come to your place and fix the problem.

However, most small appliances have no "in-house" services and you may be required to take it to the nearest approved service agent. All you require is a copy of your invoice that you would have received together with your item or in your e-mail. If you need a new invoice sent out, please call us on 03 77101677 (10am - 7pm) or email to contact@xammax.my

 3) Can I return the product if it is damaged upon receiving?

You may return the damaged item, but it is not refundable. We will investigate the cause of damage, and replace with a new item if necessary.

 4) Can I return the product if I change my mind about the order?

Please be informed that change of mind  is not covered by our return and refund policy.

 5) Can I refund my product?

Refund is provided only for cases where the item ordered and paid for is out of stock. Other reasons are not supported by our refund policy.
Faulty and damaged products are not refundable- only subject to servicing, repair or replacement with a new stock.

 6) What are the requirements to be fulfilled if I want to return my item?

  • Item must be returned in its original box and packaging
  • Item must be sealed
  • Item must not have missing parts
  • Item cannot be used

If you cannot find your questions here, feel free to contact us and we will get back to you within the next working day