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General
1) Do you have a real store?
2) Do your prices include taxes?
3) Do you offer warranty on the products?
4) Will you send an order confirmation via email?
5) Why do I need to create an account?
6) How do I create a new account?
7) I'm having problems ordering through your website. What can I do?
8) How can I make a change for my order?
9) Can you assist my company with large orders?
10) How can I contact you?

Delivery
1) Where do you deliver?
2) When will I receive my items?
3) I ordered a large piece of appliance. Is it possible to be delivered?
4) What is the delivery and handling charge on orders?
5) Will I have to sign for my delivery?
6) Can my item be delivered to an office address?
7) Do you deliver to P.O. box addresses?
8) Do you deliver to foreign countries?

Payment
1) What are the payment options available?
2) Do you keep my credit card details?

Return Policy
1) What is your return policy?
2) How do I return my product if faulty?

 

General

1) Do you have a real store?
Yes we do. Visit this page for store location. You can place your order via online store or visit our physical store. You will receive equally top class quality product and customer service in either way.

2) Do your prices include taxes?
All prices are inclusive of taxes.

3) Do you offer warranty on the products?
Most products with warranty coverage are guaranteed by the suppliers within their specified warranty period. Warranty coverage is stated on the product page. Please keep the warranty document shipped with the product for warranty claims.

4) Will you send an order confirmation via email?
Yes, you will receive an automatic order confirmation e-mail within 10 minutes upon order. If you do not see them in your e-mail inbox, kindly check your junk mail or spam folder. For your peace of mind, our customer service team will contact you within 1 business day to confirm and finalize your order.

5) Why do I need to create an account?
By creating an account on our site, you’ll spend less time on order processing, store multiple shipping addresses and view your order history.

6) How do I create a new account?
Please click on 'Log In or Register', which is located on the top right hand side of the page. You will then be prompted to a new page where you will find 'New Customers' on the left hand side. Click 'Create an Account' and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation email to the address you registered with.

7) I'm having problems ordering through your website. What can I do?
The easiet way is trying other internet browsers, eg Firefox or Chrome. If you are still having difficulty, feel free to contact us at 03 77101677 or send an email to contact@xammax.my.

8) How can I make a change for my order?
You may change your order prior to shipment of the item(s) by calling 03 77101677 or send an email to contact@xammax.my.

9) Can you assist my company with large orders?
Yes, we have products that are designed to meet both personal and business needs. Please contact 03 77101677 or send an email to contact@xammax.my.

10) How can I contact you?
Please visit contact page for more information.

Delivery

1) Where do you deliver?
Our delivery covers West Malaysia. For some items we deliver with our assigned trucks from our showroom. For other items the manufacturers will deliver with their own trucks directly to your house.

2) When will I receive my items?
We offer all customers to select their preferred delivery date at checkout page. Delivery date is available from 7 days upon order confirmation to 30 days. We do not deliver on weekend and public holiday.

3) I ordered a large piece of appliance. Is it possible to be delivered?
Of course it is and that is part of our job. Items are delivered by our assisgned shipping company or suppliers. All drivers are well trained in handling heavy and large appliances. You can indicate special instruction, eg narrow roads leading to your delivery address, walk up apartments or small hallways and doors in the "Customer Comment" box at checkout page.

4) What is the delivery and handling charge on orders?
We are happy to offer free delivery to West Malaysia on all orders above RM500. Please note that we do not ship to East Malaysia. For orders below RM500, delivery fee will be automatically calculated when you select your state at checkout page.

5) Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in good condition (without defects or damage).

6) Can my item be delivered to an office address?
Yes, your item can be delivered to an office address. Please enter the address along with your full name upon checkout.

7) Do you deliver to P.O. box addresses?
No. We do not deliver to P.O. box addresses.

8) Do you deliver to foreign countries?
No. We only delivery within West Malaysia.

Payment

1) What are the payment options available?
We accept credit card, debit card, offline bank in method (Maybank, Public Bank, CIMB, OCBC), online transfer (Maybank2U, Alliance, Am Bank, RHB, Hong Leong, CIMB Clicks, FPX, Mobile Money) and Paypal.

2) Do you keep my credit card details?
No. Our payment processor, Ipay88 uses SSL (secure socket layer) technology to protect your information from being viewed by any third parties. We will not have access to any credit card information that you input for the order. Only the bank processes the information.

You'll notice that when you get to the page where you are inputting your card numbers, the beginning of the web URL will change from http to https. That indicates that you are on a secure page and the info can not be found by a 3rd party.

Return Policy

1) What is your return policy?

  • Your Product is faulty

Should you suspect a fault with your product, you should:
Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved.

  • If the problem cannot be resolved:

Don’t worry, Most products with warranty coverage are guaranteed by the suppliers within their specified warranty period. Warranty coverage is stated on the product page. Please keep the warranty document shipped with the product for warranty claims.

2) How do I return my product if faulty?
If a product breaks within the manufacturer's warranty period you can call the manufacturer and ask for service or spare parts. The manufacturer will then arrange a suitable time for their local service agent to come out and fix the problem.

However, most small appliances have no "in-house" service and you may be required to take it to your nearest approved service agent. All you require is a copy of your invoice that you would have received with your delivery or had sent in the mail. If you need a new invoice sent out please call us on 03 77101677 (10am - 7pm) or email to contact@xammax.my

If your product is not faulty, we are so sorry to informed we are not able to accept any goods return once stock deliver to you.

 

If you cannot find your questions here, feel free to contact us and we will get back to you within the next working day.